Policies & Procedures
- We understand that things happen and there can be traffic issues so we offer a 15 minute starting grace period. In order to give our customers the best experience possible and ensure our classes run smoothly we will not be able to accept late attendees who are more than 15 minutes late.
- We ONLY offer guests re-scheduling credit for cancelation requests submitted via email 48 hours prior to the scheduled workshop reservation
- NO REFUNDS will be issued once a workshop has been booked ONLY re-scheduling credit
- If you do not show for your workshop, are more than 15 minutes late or fail to request to re-schedule via email no scheduling credit will be issued.
- No refunds will be offered for completed candle making services or cancellations***
***No refunds will be offered for candle making services, same day cancellations or no-shows.